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There are 4 articles in the Billing category.
I requested a refund, how long before I receive it?
We process most refunds the same day they are received. Once we have processed your refund, it can take up to 7–10 business days for the funds to be released by your financial institution. How long it takes for your funds to be made available depends on your specific financial institution – every financial institution [...]
continue readingWhen will I be charged again for my services?
Most of the services that we offer here at Brain Host, including hosting plans and many account upgrades, are sold on a subscription basis. You purchase the service for a certain amount of time, and when that time period is up you’ll be charged a renewal fee in order to continue to receive that service. [...]
continue readingCan you walk me through my invoice?
When you sign up for web hosting from Brain Host you’ll be sent a courtesy copy of your invoice, showing what you’ve been charged. This is not a bill – you’ve already been charged – this is simply a copy of your invoice that you can keep for your own records. In the video below we’ll [...]
continue readingWhy didn't my payment go through?
Common reasons that your payment may have failed include: 1. Address failed verification with our processor – this is usually because the address you have on file with the credit card company is different from the address you entered on the payment form. 2. Insufficient funds available on your credit card. 3. [...]
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