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There are 71 articles in the Control Panel (cPanel) category.

What is cPanel, and how do I log in?

cPanel, also referred to as your control panel, is the website management program that we provide to you so that you can manage various aspects of your website.  In your cPanel you can do things like set up email accounts, create subdomains, and install software on your site.  In the video below we’ll show you [...]

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How to set up URL Frame in cPanel?

Unfortunately URL Frame feature is not provided in cPanel. But you can set up URL Frame forwarding for your domain on your own. For that you will need to create a simple html page* with the following code: Your browser does not support frames. Please click <a href=”http://destination_domain.tld” mce_href=”http://destination_domain.tld”> here </a> to be redirected automatically

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How can I make an FTP account for a subdomain?

Log into cPanel (you received an email from Brain Host containing your cPanel logins).  Click on FTP Accounts (in the Files section).  Create a new FTP account using the same name as the existing subdomain you want to set up the account for.

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Cpanel shows no images:

In case Cpanel does not show images please follow these steps: 1. Click on the link “show icons” on the bottom of cPanel’s page; 2. Click on “reset all interface settings”. If you face any difficulties, please open a ticket by using below link: http://www.brainhost.com/support-ticket/

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Is there a secure https login for Cpanel?

Yes, there is. You can use below steps: https://www.domain.com:2083 OR https://server.hostname.com:2083 You will get a warning message, but this is normal. The transferred data is still encrypted with 128 bit encryption in spite of the warning.

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How can I get help getting started with cPanel?

cPanel has a built-in wizard that can help you configure your control panel quickly. You can find the Getting Started Wizard at the top of the page in the Preferences box.

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How do I change the look and feel of my cPanel interface?

Log into your cPanel.  Click on Change Style in the Preferences section at the top of the page.  Click on the theme that you want.  To choose a different theme, click “Go Back.”  To return to your cPanel home screen, click “Home” in the upper-left corner.

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How do I block an IP address using cPanel?

If there is an IP address you want to block from your website, you can do so inside cPanel. Here are the steps: 1. Log into your cPanel account. 2. Click on IP Deny Manager in the Security section. 3. Under “Add an IP Deny” enter in the IP address you wish to block. 4. [...]

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How can I revert back to the default error pages?

Simply delete the error page from the public_html folder: 404.shtml 403.shtml 500.shtml

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Custom error pages: Common problems:

If you are still seeing the error pages, try refreshing your browser (ctrl + F5). If you still see the pages, please contact us by ticket. (You may need to call us because your web design defines specific error pages which are not found. This is usually coded in your .htaccess file, and we can [...]

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