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There are 13 articles in the Pre-Sales Questions category.

What is included in the Brain Host Platinum Package?

Our Platinum Package upgrade is the best way to get the most out of your website, and includes all of our essential account add-ons. It would cost more than $700 to purchase all of these add-ons separately, but when you get the Platinum Package you’ll get all of these upgrades for one low price:   [...]

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What’s included in my hosting package?

Our basic web hosting package is the Brain Host Unlimited Package, which includes: Unlimited Domain Hosting (for more information about adding domains to your account, visit http://www.brainhost.com/help/domain-questions/addondomain/) cPanel Access (for more information about cPanel, visit http://www.brainhost.com/help/cpanel-questions/cpanel/) Unlimited Web Space Unlimited Data Transfer (bandwidth) Unlimited Email Accounts (for more information about creating email accounts, visit http://www.brainhost.com/help/email-questions/email/) [...]

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How long does it take to get my domain working?

It usually takes 24-48 hours for a domain to fully propagate. This however all depends on your isp it might update within minutes for your neighbor but take up to a week for you.

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What is Shared Web Hosting exactly?

Shared web hosting is a web hosting arrangement where multiple accounts are run from a single server, where all the accounts share the capacity and bandwidth. If you have had experience with personal websites that you ran from your home computer, then most probably, what you’ve got is a shared web hosting. Even if it [...]

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How long does it take for my DNS to resolve?

The DNS takes 24-72 hours for domain to fully propagate.

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Where are your Terms and Conditions located?

You can view our Terms & Conditions here: http://www.brainhost.com/terms-of-service/

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Do we offer 24/7 technical support?

We do offer 24 hours a day and 7 days a week technical support.

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What is Web Hosting?

It is a very important part of the way the Internet works today.  To most people, the Internet seems to just work all by itself, but many website owners have come to learn that is not the case at all.  A web hosing service is a type of service provided by thousands of companies that [...]

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Do we support .htpasswd?

Yes, we support .htpasswd

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Can I edit .htaccess?

Yes, you can edit .htaccess file.

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