Knowledge Base

How do I copy/paste?

What is a link?

A link is a highlighted word or picture that can be selected by the user (with a mouse or in some other fashion), resulting in the immediate delivery and view of another website, etc. 

What can I do by logging into my Brain Host account?

  By logging into your Brain Host account (which you can do by visiting http://my.brainhost.com and logging in with your username and password), you can:   • Update your contact information • Change your payment method • View your services/orders/invoices • Change your password • View a list of your domains • Submit a support [...]

Why was my account suspended?

The most common reasons that we will suspend an account are: Phishing Scams Adult Content Spam Email Complaints Copyright/Trademark Infringement Outstanding Invoice Cancelled Hosting Account If we suspend your account, we will notify you of the suspension via email.  To find out why your account has been suspended, you’ll need to reply back to the [...]

What is FTP and how do I log in?

FTP stands for “file transfer protocol” and is a way for you to move files from one place (like your computer) to another (like your website). In order to use an FTP program to move files, you need to first log in. In the video below we’ll show you how to log into your FTP [...]

How do I contact you if I have questions?

You can contact Customer Support by calling 1-800-311-9418, emailing support [at] brainhost.com, or submitting a support ticket at http://www.brainhost.com/help/.  We also have a Live Chat feature available on our website that you can access by clicking on the Chat Now button in the upper right hand corner of http://www.brainhost.com/.

How to configure Google Analytics for your website

One of the many great services provided for free by Google is the well-known traffic monitoring feature called Google Analytics. It is a tool that provides a wide range of information regarding your visitors’ physical location, referring websites, unique visitors’ number and content popularity. Maybe one of the most significant advantage of Google Analytics compared [...]

Is there anyway to reduce number of inodes used by my account?

Every file (a webpage, image file, email, etc) on your account uses up 1 inode. The use of more than 50,000 inodes on any shared account may potentially result in suspension. Accounts found to be exceeding the 50,000 inode limit will automatically be removed from our backup system to avoid over usage.

How to clear the local DNS cache in Windows?

You can flush your local DNS cache in Windows by following these easy steps: 1. Open Start menu 2. Click Run 3. Type cmd and press enter 4. In the command prompt type ipconfig /flushdns and press enter It is advisable to clear up your browser’s cache as well.

How to do 301 permanent redirects for parked domain names

If you have several domain names parked/pointed at your site it is a good idea to create permanent 301 redirect for them so for the search engines not to treat them as duplicate content. Here is a sample .htaccess that will do that: RewriteEngine on RewriteCond %{HTTP_HOST} ^parkeddomain.com$ [OR] RewriteCond %{HTTP_HOST} ^parkeddomain-2.com$ RewriteRule ^(.*)$ http://www.maindomain.com/$1 [...]