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There are 251 articles in the Support category.
Do SSL certificates include sub domains as well?
In short, no they do not. The certificates are good only for what they were issued for. Such as www.domain.com, but not domain.com. There are situations where a certificate would be good for a subdomain. This is called a wildcard certificate. The certificate would be issued for *.domain.com, so that secure.domain.com, as well as subdomain.domain.com [...]
continue readingSite shows PHP warnings / errors
PHP warnings / errors show for various reasons. In case you get such PHP messages on your website, you can do the following: A) If it is just a warning and your scripts work properly you can disable the php warnings. This can be done with a custom php.ini file containing the following line: display_errors [...]
continue readingWhat is the Apache timeout on the shared servers?
The Apache timeout on our shared servers is set to 300 seconds. Our experience shows that this is the best setting which ensures top overall server performance and at the same time offers enough resources for the hosted websites to run flawlessly.
continue readingIs it possible to change the Apache timeout?
Unfortunately, it is not possible to change the Apache timeout on a shared server. By default it has been set for best performance.
continue readingHow to redirect my error pages to an URL?
In case you don’t want to use custom error pages and you prefer to redirect them to another website or to your home page, you can use the ErrorDocument directive to achieve this. For example, if you wish to redirect the 404 (File Not Found) errors to http://domainname.com, you should add this line to your [...]
continue readingHow to block search bots from accessing your site?
In order to block all bots from accessing your site, you should create a robots.txt file with the following content: User-agent: * Disallow: / To block all bots from accessing a specific folder, you should create a robots.txt file with the following content: User-agent: * Disallow: /folder/ Please note that blocking all bots will get [...]
continue readingHow to block access to a specific folder?
To block all access to a specific folder in your account, you should add this rule to the .htaccess file in that folder: Deny from all If the .htaccess file does not exist, you can easily create it from your cPanel > File Manager. To allow access again, simply delete or comment the above rule.
continue readingHow to copy and paste traceroute or ping results from a DOS prompt?
To copy text such as traceroute and ping results from an MS-DOS prompt, you should right-click on the MS-DOS window and choose Mark. Then select the text with your mouse and right-click or press Enter on your keyboard to save the marked text to your clipboard. Then you can paste it by pressing Ctrl+V.
continue readingI uploaded a new version of a file, but I still get the old one?
There are several reasons for this problem to occur. First, and most commonly, the file is likely cached by your web browser (your web browser creates copies of all web pages you visit) and you need to clear out your web browser cache. If you have cleared out your cache, and you’re still seeing the [...]
continue readingHow can I make an FTP account for a subdomain?
Log into cPanel (you received an email from Brain Host containing your cPanel logins). Click on FTP Accounts (in the Files section). Create a new FTP account using the same name as the existing subdomain you want to set up the account for.
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