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There are 6 articles in the Troubleshooting category.
Why don’t my pictures show up on my website?
These are the most common reasons your pictures aren’t showing up on your website: 1. You haven’t refreshed the web page. If you add an image to your site and then try to view the page, your web browser might be storing the old page instead of the new version that has the new image. [...]
continue readingI'm getting a "Too Many Connections" error when I connect via FTP, what do I do?
Too Many Connections Error – If you are getting this error, it means that more than three people are trying to FTP into your domain name at the same time. Have these users disconnect and then try again.
continue readingI'm getting a "Cannot connect to the database" error, what do I do?
Here are a few initial things (common mistakes) to take a look at: – Make sure that after you created your database and database user, that you didn’t forget to ADD the database user to the database (at the bottom of the “Databases” section in Control Panel > MySQL Manager you’ll see two drop down [...]
continue readingMy website is taking a long time to load or is slow. How can this be resolved?
Try the following: 1. Run a Ping to make sure you can connect to the server your site is on. In Windows, select Start > Programs > Accessories > Command Prompt. Type ‘ping www.domainname.com’ (without the quotes) and press Enter. (Where it says “domainname” enter your actual domain name.) 2. Run a Traceroute to your [...]
continue readingI'm having a problem importing a large database in phpMyAdmin.
This is because the HTTP post size is limited. So you can upload that sql database file under your account to your root directory /home/username/. You can email our support department and let us know the sql file name that you want to restore at: support@brainhost.com. We will restore that database for you.
continue readingI'm getting this error: "The connection to the server was interrupted." What do I do?
The most common reason for this error is network or local connectivity issue. If you get this error, try the following: – Disable your local firewall while troubleshooting it; – Disable your local antivirus software while troubleshooting it; – Contact your local Internet service provider for additional assistance; – Reset your router; If you face [...]
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